Services and Links on our Website

Our website does not allow our visitors to communicate with others or publish information that is accessible by other visitors.

This website contains links to other websites. Be advised that EnerStore Canada is not responsible for the confidentiality practices of those sites. The statement of confidentiality applies only to this website. Please be vigilant and prudent when leaving this site and carefully read the statement of confidentiality of each site you visit.


Information gathered automatically

We combine the information from visits to our website with anonymous and specific data from identified persons for the following reasons:

• Technical administration of the website;
• Improving the ergonomics and browsing features of our site;
• Customer management;
• Marketing

The use of cookies

Cookies are information files saved on your computer. Our cookies do not contain personal or confidential information.

However, we do use cookies to save site information that improves your on-line experience, such as your language selection or any custom modifications applied to your session.

You can deactivate the cookies at any time although in that case, you will be unable to order on-line.


Collection and use of your personal data

We only collect the personal data of visitors who have registered to use our services.

Disclosure

We do not disclose your personal information to our dealers, divisions or other businesses. We can assure you that your personal data will not be disclosed to government institutions or other authorities unless required by law.


Accessing the personal data we have gathered

You can ask us about all the personal information we have gathered about you by sending an e-mail to customerservice@enerstore.ca.

Once the request has been received, we will supply all the information we have collected about you, free of charge, within a week. We may ask for proof of identification.

We reserve the right to refuse your access to information request. You will be notified as to the reasons of the refusal.

You can view, modify and update your personal information once you’ve opened a session on our website.


Support for our Statement of Confidentiality

For any information concerning our Statement of Confidentiality, please contact us by email at customerservice@enerstore.ca.


Security Policy

All your personal information is securely transmitted to our website using an SSL (Secure Socket Layer) encryption key.

We have implemented policies, rules and technical measures to protect the personal information we have gathered against:

• Unauthorized access;
• Unwanted disclosure or use by third parties;
• Unauthorized modifications;
• Destruction or loss of information.
• All credit card information is encrypted when the order is processed. We do not keep the credit card numbers in our servers. We use secure servers protected by the strongest firewalls currently available on the market. Physical access to these servers is limited and controlled.

All employees who have access to or who are involved in processing your personal information are bound by a confidentiality clause.

All these controls and procedures are in place to guarantee that your on-line shopping experience is secure. In reality, it is probably more secure to buy on-line at EnerStore Canada than at a restaurant or gas station.